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Client Charter - Welcome To Our Planet

"A man without a smiling face should not open a shop"
Chinese proverb

TEN great reasons why you should call us
before deciding on your accountant...

  1. Personal Service
    We are a proactive firm who can offer a personal service that larger accountants cannot provide.
  2. Phone Support
    We pride ourselves on ensuring our senior staff remain contactable and able to provide advice when YOU need it. You can call as much as you need. It can be about anything - tax, business ideas, just someone to use as a sounding board or whatever you need.
  3. Meetings
    Whenever you wish to meet up, any meetings at our offices can be as informal or formal as you wish. You have the right to these whenever you feel the need. Just call us to schedule the meeting.
  4. FREE Initial Tax/Business Review
    To identify all the tax/business planning opportunities you are not presently taking advantage of. This covers business structure, tax on trading profits, profit extraction,VAT, employee tax & NI savings.
  5. Work On Time
    Accounts are guaranteed for completion within an agreed timeframe. Phone calls and e-mails returned within 24 hours max but usually sooner.
  6. Fixed Fees
    Quoted in advance of the work and related to the value of work to be completed so that you know where you stand. That is unless you prefer to be charged on an hourly basis. Receive a Fixed Quote.
  7. Tax Tips
    Relevant to business owners delivered to you by E-mail through our regular E-Tips.
  8. Our Complete Guide To How To Make More Profit
    Using proven business strategies which is probably worth at least £500 is provided FREE to all new clients. Find out about the Complete Profit Guide
  9. Client Equality
    All clients are treated equally irrespective of size of client fee. No client is more important than any other. All are entitled to outstanding service.
  10. 100% Risk Free Guarantee

Our high quality service is the result of our commitment to excellence. Above all, we never lose sight of the premise that our prosperity is directly linked to yours.